Bridge the Leadership Gap with a Strategic Interim CIO
The community faced a dual crisis: aging infrastructure that failed to meet connectivity demands and a fragmented software landscape that throttled clinical efficiency.
Engagement overview
As interim CIO for a healthcare organization, led a 3-4 year IT strategy aligning technology with business goals. Oversaw cybersecurity initiatives, including risk management, baseline assessments, and vendor oversight. Executed IT turnaround through system/process evaluations, improvements, and new leadership appointments. Introduced AI-driven analytics for business reporting. Built redundant server rooms, implemented ITIL management, and NIST CSF cybersecurity frameworks. Expanded team to architect and manage $54M smart building project (Luxury apartments for independent living. Directed enterprise process improvement and mapping. Implemented a pilot Robotic Automation (RPA) project, reducing manual tasks by 50% in clinical unit supporting 64 beds. Deployed secure cloud HRMS, upgraded infrastructure, and migrated to Office 365.
- Vendor Cost Reduction: Renegotiated telecom and software contracts, resulting in a 15% annual reduction in IT operating expenses.
- Clinical Efficiency: Upgraded disparate EHR and billing systems, reducing administrative time for nursing leadership by 20%.
- Directed a campus-wide network upgrade to support modern "Smart Home" capabilities for residents and reliable mobile access for clinical staff.
- Risk Mitigation: Remedied critical security vulnerabilities and established a disaster recovery framework, ensuring business continuity for clinical operations.
- Improve overall business performance with advanced solutions.
The Impact
The transformation did more than fix hardware; it restored trust. By replacing top-down directives with a collaborative new IT team, we saw a significant rise in staff satisfaction and cross-departmental favor. Business workflows were redesigned for speed and simplicity. Today, with a cybersecurity posture validated by top-tier penetration and vulnerability testing, the community operates with the confidence that their technology is as resilient as their clinical team.
